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Stated plainly, not buried in a policy

Our guarantees.

Every claim on this page describes something the platform actually does, right now — not an aspiration. If a specialist or a request doesn't hold up to one of these, contact support and it gets fixed.

You don't pay until you hire someone

Posting a request is free — nothing is charged until you personally choose a bid and hire that specialist. If you never hire anyone, you're never charged anything.

Payment is held, not handed over

When you hire a bid, that payment is held by Fieldwork Technical — not released to your specialist — until you review the delivered work and approve it. A specialist is never paid before you've said yes.

Every specialist is individually reviewed

Specialist accounts aren't self-serve signups — each one is added to the platform by our team. A Verified badge is earned on top of that through an actual track record of completed, rated work, visible on every profile.

Human work, never AI-generated

Every request is completed by the real, named specialist you hired — not an AI model. This is a standing expectation for every specialist on the platform, not a marketing line.

Free, unlimited revisions before you approve

If delivered work isn't right, request a revision directly from your dashboard — free, and as many times as it takes, for 14 days after delivery. You control the moment a request is actually finished.

Also true, every time

The details that don't make headlines.

Your identity stays private

Specialists see you as a customer number, never your real name or email. You can message them directly without either side exchanging personal contact details.

Cancelling is never a black box

Haven't hired anyone yet? There's nothing to refund — you were never charged. Already hired someone and need to cancel? It goes to a real admin review, and any refund is decided based on how much work was actually completed — not an automated all-or-nothing rule. Full details on our Refund Policy page.

Ratings are earned, not assigned

A specialist's rating, completed-order count, and on-time percentage shown on their profile are computed directly from their real order history — not editable, not decorative.

Something not add up?

If any request doesn't match what's promised here, that's not a "policy exception" — tell support and it gets made right.

Post your first request