Effective as of July 30, 2026
These Terms of Service ("Terms") form a binding agreement between you and Fieldwork Technical ("we," "us," "the Platform"), a business registered in Kenya. By creating an account, placing a request, or otherwise using the Platform, you confirm that you've read, understood, and agree to these Terms, our Fair Use Policy, and our Privacy Policy. If you don't agree, please don't use the Platform.
You must be at least 18 years old, or the age of majority where you live if that's higher, to register. By creating an account, you're confirming this is true.
Each person may hold only one account. You agree to provide accurate information when registering and to keep it up to date, and you're responsible for anything that happens under your account, whether or not you personally authorized it — so keep your password private and tell us right away if you think someone else has accessed your account.
We're a marketplace that connects Clients with independent Specialists for writing, technical, presentation, editing, and open-budget requests. We're not a party to the underlying work itself, and we don't employ Specialists — they're independent contractors who set their own bids and control how they complete a request.
We don't personally vet every claim a Specialist makes about their background or expertise, and we can't guarantee any particular outcome from using delivered work — including academic results, grades, or admission decisions. Delivered Work is intended as reference and learning material, as described fully in our Fair Use Policy, not as a ready-made submission.
You're responsible for giving complete, accurate instructions when you submit a request — the Specialist can only work from what you actually tell them. Once a Specialist has started work on your request, changes to the scope may require additional payment or time, and significant changes may not be possible at all without starting a new request.
If you need to provide reference materials or source documents, please do so as early as possible — ideally at the time of placing the request. Materials provided late may affect the delivery timeline, and we're not responsible for delays caused by materials arriving after a Specialist has already begun work.
Prices are shown before you confirm a request, and payment is required before a Specialist begins work. Once you hire a Specialist, your payment becomes a Held Payment — we hold it on your behalf until you approve the delivered work, at which point it's released to the Specialist, minus our platform fee.
You may also deposit funds into your Wallet Balance ahead of time. Wallet funds are applied automatically toward your next request, up to the amount available; anything beyond your wallet balance is charged normally at checkout.
Payment processing is handled by our third-party payment provider. We don't store your full card or bank account details ourselves. You're responsible for any additional fees your own bank or card issuer may charge (such as foreign transaction fees), which are outside our control.
Once a Specialist delivers work, you'll be notified and can review it. If you don't respond within a reasonable period after delivery, your Held Payment may be released to the Specialist automatically, on the understanding that a lack of objection means the work met your requirements. We encourage you to review delivered work promptly rather than let this happen by default.
If delivered work doesn't match your original instructions, you can request a revision directly from the Specialist through the Platform before approving and releasing payment. Revision requests should be specific and should relate to your original instructions — requests that go meaningfully beyond the original scope may require additional payment instead of being treated as a free revision.
You can request cancellation of an active request, selecting a reason from the options provided. Cancellation requests are reviewed by our team before being finalized — this isn't instant, since a Specialist may already be partway through the work. If approved, your payment is refunded to your Wallet Balance. If declined, the request continues normally and the Specialist is paid upon completion as usual. Our decision on a cancellation request is final.
Payment for a request covers Fieldwork Technical facilitating your access to a Specialist's time and expertise — it doesn't transfer commercial rights to redistribute, resell, or publish the delivered work. Delivered Work is for your own personal, non-commercial reference and research use, consistent with our Fair Use Policy.
Specialists are independent contractors, not employees of Fieldwork Technical. They're responsible for their own tax obligations in their own jurisdiction — we don't withhold taxes on payments released to Specialists, and nothing in these Terms creates an employment relationship between Fieldwork Technical and any Specialist.
Specialists agree to represent their skills and qualifications honestly, to communicate professionally with Clients, and not to manipulate bids or pricing in bad faith. We may suspend a Specialist's account for conduct that violates these Terms, harms Clients, or damages trust in the Platform.
We may suspend or terminate an account that violates these Terms, at our discretion, proportionate to the severity of the issue.
We'll generally communicate with you by email and through in-app notifications. Please keep your email address up to date and check it regularly — we're not responsible for missed communications sent to an outdated or incorrect address.
The Platform's own design, branding, text, and code belong to Fieldwork Technical and are protected by applicable copyright and trademark law. You may use the Platform itself for your own personal use, but you may not copy, redistribute, or create derivative works from the Platform's own content without our written permission.
The Platform is provided "as is," without guarantees of any particular outcome. To the fullest extent the law allows, Fieldwork Technical isn't liable for indirect, incidental, or consequential damages arising from your use of the Platform — including academic, professional, or financial consequences that follow from how delivered work is used. Our total liability for any claim is limited to the amount you paid for the specific request the claim relates to.
We're also not responsible for the accuracy, quality, or conduct of any individual Specialist's work beyond facilitating the connection and payment between you — Specialists act independently, and their output isn't reviewed or guaranteed by us before delivery.
You agree to hold Fieldwork Technical, its staff, and affiliated parties harmless from any claim arising from your own misuse of the Platform or violation of these Terms, including reasonable legal costs where applicable.
If you believe content on the Platform infringes your copyright, contact us through our support chat with a description of the material and your rights in it, and we'll review and remove infringing content where appropriate.
You may stop using the Platform and request account deletion at any time. We may suspend or terminate an account, with or without prior notice, if we determine in good faith that these Terms have been violated, that provided information is false or misleading, or that an account poses a risk to other users or the Platform. Some data may be retained after account closure where we're legally required to (for example, transaction records for tax purposes).
We may update these Terms from time to time. Where changes are significant, we'll try to give reasonable notice before they take effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms.
If any part of these Terms is found unenforceable by a court, the rest of these Terms remain in effect.
These Terms are governed by the laws of Kenya. If you're accessing the Platform from another country, you're responsible for complying with your own local laws as well, particularly around academic integrity, which vary significantly by institution and country.
Questions about these Terms can be sent through our support chat or the contact details in our site footer.